12月16日，2022（第(di)七屆）中國客戶聯(lian)絡中心行業(ye)發展年(nian)(nian)會在杭州舉辦，會議發布了“2022年(nian)(nian)度(du)中國客戶聯(lian)絡中心獎(jiang)（CCCCA）”認證(zheng)結果，玉(yu)柴榮獲(huo)“2022年(nian)(nian)度(du)客戶口碑獎(jiang)”。

中(zhong)(zhong)國客(ke)戶(hu)(hu)聯(lian)(lian)絡(luo)(luo)中(zhong)(zhong)心(xin)獎(jiang)（CCCCA）評選由中(zhong)(zhong)國客(ke)戶(hu)(hu)聯(lian)(lian)絡(luo)(luo)中(zhong)(zhong)心(xin)獎(jiang)標準委(wei)員會(hui)(hui)指導(dao)，客(ke)戶(hu)(hu)觀察和中(zhong)(zhong)國客(ke)戶(hu)(hu)聯(lian)(lian)絡(luo)(luo)中(zhong)(zhong)心(xin)行業(ye)(ye)發展年(nian)會(hui)(hui)組委(wei)會(hui)(hui)聯(lian)(lian)合組織，是(shi)立(li)足于(yu)客(ke)戶(hu)(hu)聯(lian)(lian)絡(luo)(luo)中(zhong)(zhong)心(xin)行業(ye)(ye)、業(ye)(ye)內最具權威性、標桿性、影(ying)響(xiang)力的年(nian)度評選活(huo)動，代表客(ke)戶(hu)(hu)聯(lian)(lian)絡(luo)(luo)中(zhong)(zhong)心(xin)行業(ye)(ye)發展的水平和風向(xiang)標。 

為提(ti)升服(fu)(fu)(fu)務(wu)(wu)(wu)效(xiao)率，玉柴(chai)服(fu)(fu)(fu)務(wu)(wu)(wu)體系發布了(le)“服(fu)(fu)(fu)務(wu)(wu)(wu)全過程(cheng)管(guan)理方案(an)”，玉柴(chai)客戶服(fu)(fu)(fu)務(wu)(wu)(wu)中(zhong)心(xin)打破傳統(tong)呼入呼出(chu)業務(wu)(wu)(wu)職(zhi)能，向“熱線業務(wu)(wu)(wu)受理中(zhong)心(xin)”“服(fu)(fu)(fu)務(wu)(wu)(wu)過程(cheng)調度中(zhong)心(xin)”“服(fu)(fu)(fu)務(wu)(wu)(wu)過程(cheng)數據(ju)監(jian)控(kong)中(zhong)心(xin)”和“督(du)辦管(guan)理中(zhong)心(xin)”轉變，設置(zhi)“5分鐘(zhong)響(xiang)應、30分鐘(zhong)外出(chu)、1.5小時(shi)到位、6小時(shi)閉環”等用(yong)戶關注的過程(cheng)管(guan)控(kong)點(dian)，利用(yong)IVR+人工進行單證管(guan)控(kong)，服(fu)(fu)(fu)務(wu)(wu)(wu)時(shi)效(xiao)與(yu)服(fu)(fu)(fu)務(wu)(wu)(wu)站工時(shi)掛鉤，單單考(kao)評，管(guan)控(kong)率從30%提(ti)升至100%，玉柴(chai)服(fu)(fu)(fu)務(wu)(wu)(wu)響(xiang)應速度行業領(ling)先。

目前，玉(yu)柴(chai)機器所(suo)有報修經95098啟用(yong)(yong)智(zhi)能呼叫(jiao)系統(tong)，細分(fen)用(yong)(yong)途、結(jie)合(he)場景(jing)，應用(yong)(yong)智(zhi)能搜(sou)索、地圖匹(pi)配，按(an)最優半(ban)(ban)徑進行派工，有效派工服(fu)務(wu)站從1200家提升(sheng)到(dao)2200家，平(ping)均外出服(fu)務(wu)半(ban)(ban)徑同比縮短10公里，外出時效明顯提升(sheng)，在客戶(hu)與行業中樹(shu)立了良好口(kou)碑(bei)，玉(yu)柴(chai)服(fu)務(wu)與用(yong)(yong)戶(hu)更加貼(tie)近。

未(wei)來，玉柴將持續專(zhuan)注服(fu)(fu)(fu)(fu)務(wu)(wu)(wu)，以實際行(xing)(xing)動踐行(xing)(xing)“傾(qing)我所有(you)、盡我所能、竭誠(cheng)用戶(hu)、誠(cheng)信(xin)天(tian)下(xia)”的服(fu)(fu)(fu)(fu)務(wu)(wu)(wu)宗旨，提升(sheng)“玉柴服(fu)(fu)(fu)(fu)務(wu)(wu)(wu)，省(sheng)心快速”的服(fu)(fu)(fu)(fu)務(wu)(wu)(wu)品牌影響(xiang)力(li)，實現服(fu)(fu)(fu)(fu)務(wu)(wu)(wu)滿意度行(xing)(xing)業第一、服(fu)(fu)(fu)(fu)務(wu)(wu)(wu)效率行(xing)(xing)業最快、打(da)造動力(li)系統服(fu)(fu)(fu)(fu)務(wu)(wu)(wu)第一品牌的服(fu)(fu)(fu)(fu)務(wu)(wu)(wu)愿(yuan)景。