9月2日，中(zhong)聯重科中(zhong)科云谷(gu)在(zai)長沙舉行以“AI領(ling)航(hang)·智(zhi)造升級(ji)”為主題的發布會，正(zheng)式發布了基(ji)于(yu)人工智(zhi)能(neng)的工業互聯網(wang)平(ping)臺2.0。該平(ping)臺是首個(ge)基(ji)于(yu)人工智(zhi)能(neng)大(da)模型的工業互聯網(wang)平(ping)臺，極致(zhi)彰顯了企業以AI新技(ji)術賦能(neng)行業轉型升級(ji)的引領(ling)實力。

▲中聯重科中科云谷工業互聯網平臺2.0發布會現場 

據介(jie)紹(shao)，基(ji)于人工(gong)(gong)(gong)智能的(de)工(gong)(gong)(gong)業互(hu)聯網平(ping)臺(tai)2.0是中科云(yun)谷基(ji)于多(duo)(duo)年的(de)人工(gong)(gong)(gong)智能技(ji)術(shu)沉淀(dian)和對大(da)模(mo)(mo)型(xing)深入研究，結合(he)工(gong)(gong)(gong)業實際需求，打造的(de)深度(du)融合(he)工(gong)(gong)(gong)業垂(chui)類(lei)大(da)模(mo)(mo)型(xing)的(de)工(gong)(gong)(gong)業互(hu)聯網平(ping)臺(tai)。該(gai)平(ping)臺(tai)基(ji)于統(tong)一的(de)IT架構和數據標準沉淀(dian)了海量高(gao)(gao)質量數據和工(gong)(gong)(gong)業知(zhi)識，平(ping)臺(tai)框架內有(you)近1000多(duo)(duo)個小模(mo)(mo)型(xing)與大(da)模(mo)(mo)型(xing)有(you)機組合(he)在一起，混合(he)驅動工(gong)(gong)(gong)業AI高(gao)(gao)效落地運轉。 

“這個既擁有大(da)模型的(de)創造(zao)能力，又能滿足工業(ye)(ye)精準(zhun)可用、高效穩定和安全要求的(de)新(xin)一代(dai)工業(ye)(ye)互聯網平臺將全面(mian)賦能工業(ye)(ye)企業(ye)(ye)業(ye)(ye)務創新(xin)”，發布會(hui)上，中科(ke)云(yun)谷總(zong)經(jing)理曾光(guang)介紹道(dao)。

發布會現場(chang)，中科云谷為大(da)(da)家(jia)介(jie)紹、演示(shi)了該平臺在營(ying)銷服務、倉儲管理、智能制造三大(da)(da)領域的應用場(chang)景。 

提高效(xiao)率是(shi)企業(ye)在營(ying)銷服(fu)務(wu)(wu)端(duan)永恒追求的(de)(de)目標。目前，工(gong)(gong)(gong)程(cheng)(cheng)(cheng)機械行業(ye)客戶報(bao)修(xiu)(xiu)主(zhu)要以打客服(fu)電話或手機端(duan)自(zi)助報(bao)修(xiu)(xiu)為主(zhu)，服(fu)務(wu)(wu)效(xiao)率較(jiao)以前雖已提升，但仍面臨等(deng)待客服(fu)或填(tian)寫報(bao)修(xiu)(xiu)內容等(deng)程(cheng)(cheng)(cheng)序(xu)問題(ti)；工(gong)(gong)(gong)程(cheng)(cheng)(cheng)師(shi)維修(xiu)(xiu)時也面臨著設備(bei)型號眾多、學習周(zhou)期(qi)長等(deng)挑戰。中科云谷新一代工(gong)(gong)(gong)業(ye)互聯網平臺(tai)通過(guo)多領域(yu)的(de)(de)工(gong)(gong)(gong)業(ye)知識(shi)(shi)融合和高準確(que)率的(de)(de)工(gong)(gong)(gong)業(ye)知識(shi)(shi)檢索(suo)技術，使客戶只需與AI數字人“AI小谷”對話，即(ji)可迅速(su)實現故(gu)障(zhang)設備(bei)及位置確(que)認、匹配(pei)維修(xiu)(xiu)工(gong)(gong)(gong)程(cheng)(cheng)(cheng)師(shi)、發(fa)送工(gong)(gong)(gong)單等(deng)操(cao)作(zuo)。現場(chang)服(fu)務(wu)(wu)工(gong)(gong)(gong)程(cheng)(cheng)(cheng)師(shi)也可以通過(guo)與“AI小谷”對話，快速(su)鎖定報(bao)修(xiu)(xiu)工(gong)(gong)(gong)單、了(le)解設備(bei)的(de)(de)歷史維修(xiu)(xiu)記錄并(bing)獲得故(gu)障(zhang)解決方案，從而大(da)大(da)提高了(le)服(fu)務(wu)(wu)效(xiao)率。平臺(tai)強大(da)的(de)(de)跨系(xi)統數據知識(shi)(shi)調用和知識(shi)(shi)檢索(suo)能(neng)力，應用操(cao)作(zuo)過(guo)程(cheng)(cheng)(cheng)的(de)(de)流暢、簡便(bian)，得到了(le)與會嘉賓的(de)(de)高度認可。

▲現場演示AI數字人協同完成售后服務維修 

智能(neng)制造(zao)也是(shi)一大應用(yong)場(chang)景。基于新一代(dai)工(gong)業互聯(lian)網(wang)平臺，中科云谷將工(gong)業機(ji)(ji)(ji)器(qi)(qi)人進化(hua)為了“具(ju)身智能(neng)”——通過物聯(lian)網(wang)+大數(shu)據+人工(gong)智能(neng)和機(ji)(ji)(ji)器(qi)(qi)人技術結合，讓工(gong)廠中的(de)(de)機(ji)(ji)(ji)器(qi)(qi)和設備能(neng)夠(gou)像人一樣擁有(you)認知(zhi)能(neng)力，不僅(jin)僅(jin)是(shi)機(ji)(ji)(ji)械的(de)(de)執行者(zhe)(zhe)，更是(shi)具(ju)備智能(neng)思考和判斷的(de)(de)實(shi)體(ti)。演示中看到，在生產線上的(de)(de)工(gong)業機(ji)(ji)(ji)器(qi)(qi)人不僅(jin)可以根(gen)據預定任務操(cao)作，還能(neng)夠(gou)根(gen)據實(shi)時數(shu)據調整工(gong)作策略，避免故障并提高效率，從單純的(de)(de)執行者(zhe)(zhe),變成了具(ju)有(you)“認知(zhi)”能(neng)力的(de)(de)生產合作伙伴。

 ▲中科云谷新一代工業互聯網平臺在倉儲場景中的應用演示 

行(xing)業(ye)(ye)(ye)專(zhuan)家(jia)表示，2023年是(shi)人(ren)工(gong)(gong)(gong)智能(neng)(neng)的(de)(de)(de)爆發(fa)年，國內人(ren)工(gong)(gong)(gong)智能(neng)(neng)大(da)模(mo)型(xing)呈現蓬勃(bo)發(fa)展態勢。但大(da)模(mo)型(xing)要融入到(dao)行(xing)業(ye)(ye)(ye)的(de)(de)(de)核心生(sheng)(sheng)產經營流程，仍(reng)面臨著很多挑戰。以(yi)工(gong)(gong)(gong)業(ye)(ye)(ye)為例(li)，生(sheng)(sheng)成式AI的(de)(de)(de)技術(shu)原(yuan)理往(wang)往(wang)是(shi)尋找一(yi)種“最有可(ke)能(neng)(neng)”的(de)(de)(de)答案，側重于“創造(zao)的(de)(de)(de)可(ke)能(neng)(neng)性”；但是(shi)工(gong)(gong)(gong)業(ye)(ye)(ye)生(sheng)(sheng)產不需(xu)要“有可(ke)能(neng)(neng)”，工(gong)(gong)(gong)業(ye)(ye)(ye)需(xu)要的(de)(de)(de)是(shi)確定性，因為一(yi)個小小的(de)(de)(de)故(gu)障和(he)停機就可(ke)能(neng)(neng)帶(dai)來巨額損失(shi)。中(zhong)科云谷率先(xian)推出(chu)首個基于人(ren)工(gong)(gong)(gong)智能(neng)(neng)大(da)模(mo)型(xing)的(de)(de)(de)新一(yi)代工(gong)(gong)(gong)業(ye)(ye)(ye)互(hu)(hu)聯網(wang)平臺，不僅展示了企(qi)業(ye)(ye)(ye)在人(ren)工(gong)(gong)(gong)智能(neng)(neng)和(he)工(gong)(gong)(gong)業(ye)(ye)(ye)互(hu)(hu)聯網(wang)領(ling)域(yu)的(de)(de)(de)深厚技術(shu)積累，也充分彰顯了企(qi)業(ye)(ye)(ye)在新一(yi)代人(ren)工(gong)(gong)(gong)智能(neng)(neng)大(da)模(mo)型(xing)工(gong)(gong)(gong)業(ye)(ye)(ye)互(hu)(hu)聯網(wang)平臺領(ling)域(yu)的(de)(de)(de)引(yin)領(ling)實力(li)。 

“工業(ye)互(hu)聯網平臺2.0，主要解決(jue)了企業(ye)級的數據(ju)(ju)匯聚和生成式大模型在(zai)工業(ye)界精(jing)準可用的問題，將會形成工業(ye)企業(ye)的運營中樞。我們左手匯集數據(ju)(ju)，右手調度知(zhi)識，做到讓(rang)每個(ge)回答(da)都(dou)準確，每個(ge)指令(ling)都(dou)可靠。既(ji)發揮大模型的創(chuang)造性(xing)，又保持(chi)工業(ye)的精(jing)準性(xing)。為數據(ju)(ju)插上騰(teng)飛的翅膀”，曾光表示道。